Questions & Answers

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CH-7500 St. Moritz

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+41 81 832 22 10

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welcome@gracestmoritz.ch

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Arrival & Location in St. Moritz

HOW CAN I BEST REACH GRACE LA MARGNA ST MORITZ?

The hotel is centrally located in St. Moritz, directly opposite the train station, and is easily accessible by train, car, or private jet.

 

By train or car
From Zurich, the journey takes approximately 3 to 3.5 hours - either by car via the year-round Julier Pass or by train via Chur and the scenic Rhaetian Railway through the Albula Valley.

 

By private jet
For a more exclusive arrival, Engadin Airport Samedan (SMV) is just 10 minutes away and accommodates private jets.

WHICH AIRPORT IS CLOSEST TO THE HOTEL?

The closest airport is Engadin Airport Samedan (SMV), located approximately 10 minutes from the hotel and serving private aviation only.

 

For international arrivals, the most convenient airports are:

Zurich Airport (ZRH): approx. 3 hours by car or train
Milan Malpensa Airport (MXP): approx. 2.5–3 hours by car


Our concierge team will be happy to arrange a private transfer for a seamless journey to St. Moritz.

WHICH TRAIN STATION IS CLOSEST TO THE HOTEL?

St. Moritz train station is located directly opposite the hotel, just a short walk from the entrance.

 

The town is well connected to the Swiss rail network, with regular connections from Zurich Airport and Zurich main station via Chur.

 

Our team will gladly assist with luggage service or transfers upon arrival.

Transfers & Parking

DO YOU OFFER TRANSFER SERVICE?

Yes, we are happy to arrange private airport transfers upon request, as well as a shuttle service from St. Moritz train station.

As the station is located directly opposite the hotel, arrival is particularly convenient. Our team is available to assist with all travel arrangements.

IS PARKING AVAILABLE AT THE HOTEL?

Yes, parking is available on site, subject to availability (CHF 40 per vehicle, per night).

We recommend informing us in advance if you plan to arrive by car.

ARE ELECTRIC VEHICLE CHARGING STATIONS AVAILABLE?

Yes, electric vehicle charging stations are available at the hotel.

Usage is subject to additional charges. Please inform us in advance if you are arriving with an electric vehicle.

Stay & Services

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in is from 3:00 PM, and check-out is until 12:00 PM (noon).

 

Early check-in and late check-out are available upon request and subject to availability.

IS THE HOTEL PET-FRIENDLY??

Yes, pets are welcome at GRACE LA MARGNA ST MORITZ.

They are permitted in the GRACE WING and selected rooms in the LA MARGNA WING (CHF 55 per pet, per day). Advance notice is required.

IS THE HOTEL SUITABLE FOR FAMILIES WITH CHILDREN?

Yes, families are warmly welcomed.

The hotel offers children’s amenities, small surprises for younger guests, and a Kids Club for entertainment during your stay.

DO YOU OFFER LAUNDRY OR DRY CLEANING SERVICES?

Yes, laundry and dry cleaning services are available for an additional fee.

IS SMOKING ALLOWED IN THE HOTEL?

Smoking is permitted only in the cigar lounge and designated outdoor areas.

All guest rooms and indoor areas are strictly non-smoking.

IS THE HOTEL ACCESSIBLE?

Most areas of the hotel are accessible, and accessible rooms are available upon request.

Please note that the terrace and cigar lounge are not fully accessible. Our team will be happy to assist with any special arrangements.

Rooms & Amenities

WHAT IS THE DIFFERENCE BETWEEN THE GRACE WING AND THE LA MARGNA WING?

The hotel has two wings, each with a distinct style:

GRACE WING
This modern wing features 27 rooms and suites with contemporary designs and large windows offering views of Lake St. Moritz and the mountains. All rooms are air-conditioned.

 

LA MARGNA WING
The historic part of the hotel with 47 rooms and suites restored in the Art Nouveau style. The rooms have a cozier atmosphere, smaller windows, and charming views of the Engadine landscape.

ARE ACCESSIBLE ROOMS AVAILABLE?

Yes, accessible rooms are available in limited numbers. We recommend contacting our reservations team in advance to ensure availability.

HOW MANY ROOMS AND SUITES DOES THE HOTEL OFFER?

GRACE LA MARGNA ST MORITZ features 74 rooms and suites, including 22 Junior Suites and 6 Signature Suites.

IS ROOM SERVICE AVAILABLE?

Yes, room service is available 24 hours a day. A reduced menu is offered after 11:00 PM.

DO YOU OFFER ROOMS WITH AIR CONDITIONING?

Yes, all rooms in the GRACE WING are air-conditioned.

As not all rooms in the LA MARGNA WING feature air conditioning, we recommend requesting this preference at the time of booking.

Spa & Wellness

IS ACCESS TO THE SPA INCLUDED IN THE STAY?

Yes, spa access is complimentary for hotel guests.

The wellness area includes a pool, sauna, and treatment rooms - ideal for relaxation after a day in the mountains.

CAN NON-HOTEL GUESTS US THE SPA?

Yes, non-hotel guests are welcome, subject to availability.

Access is granted with a treatment booking (minimum 50 minutes) or by paying the spa entrance fee.

ARE CHILDREN ALLOWED IN THE SPA AND POOL AREA?

Yes, children are welcome until 5:00 PM.

After that, the spa becomes an adults-only area for a more tranquil atmosphere.

AT WHAT AGE CAN GUESTS US THE SPA FACILITIES INDEPENDENTLY?

Guests aged 16 and above may use the pool and sauna independently.

The sauna is restricted to guests aged 16 and older.

ARE PETS ALLOWED IN THE SPA AREA?

No, pets are not permitted in the spa.

ARE THERE ANY RULES FOR THE SPA AREA?

Yes, to maintain a calm and relaxing environment, we kindly ask guests to use mobile devices discreetly, refrain from phone calls, and respect the privacy of others. The entire spa area is non-smoking.

Culinary

WHAT DINING OPTIONS ARE AVAILABLE AT THE HOTEL?

The hotel has several restaurants and bars, each with its own unique concept.

These include:

 

THE VIEW:

A stylish restaurant serving Mediterranean-inspired cuisine with stunning panoramic views of Lake St. Moritz.

 

Beefbar St. Moritz:

An internationally renowned restaurant offering premium cuts of meat and signature dishes in a lively atmosphere. Open in winter as well as throughout the summer months.

 

Stüvetta Moritz:

A cozy restaurant inspired by Engadine tradition that serves classic Swiss and Alpine specialties.

 

N/5 – THE BAR:

An elegant bar with signature cocktails, fine wines, and perfectly paired dishes – ideal for a relaxed lunch, an aperitif, or an evening drink with friends or family.

 

Living Room:

A relaxed lounge ideal for afternoon tea and cozy moments by the fireplace.

 

Please note that not the entire offer is available at all times of the year. 

DO I NEED TO RESERVE A TABLE IN ADVANCE?

Reservations are not mandatory but are highly recommended, especially during peak seasons.

 

Bookings can be made via the website, by phone, or via email.

DO YOU OFFER VEGETARIAN, VEGAN OR GLUTEN-FREE OPTIONS?

Yes, a variety of dietary options are available.

While gluten-free dishes can be prepared, we cannot guarantee a completely gluten-free environment.

IS BREAKFAST INCLUDED IN THE ROOM RATE?

Yes, breakfast at THE VIEW is included for all hotel guests.

Experiences & Activities

WHAT ACTIVITIES DOES THE HOTEL OFFER IN ST. MORITZ?

The hotel curates a range of experiences throughout the year in the Engadin region.

Winter focuses on skiing and alpine activities, while summer offers outdoor experiences, excursions, and nature exploration.

IS SKI RENTAL AVAILABLE AT THE HOTEL?

Yes, a professional ski rental shop operated by Ski Service Corvatsch is located within the hotel.

CAN I BOOK ACTIVITIES THROUGH THE CONCIERGE?

Yes, the concierge team will be happy to arrange personalized experiences and excursions in and around St. Moritz.

Payments & Reservations

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept cash, TWINT, American Express, Visa, Mastercard, Maestro, and V Pay.

CAN I PURCHASE A STAY AS A GIFT VOUCHER?

Yes, gift vouchers for hotel stays are available.

Please note that rates may vary depending on the booking period.

HOW CAN I MODIFY OR CANCEL MY RESERVATION?

Changes and cancellations depend on the selected rate and its conditions.

Full details can be found in your booking confirmation.

WILL I RECEIVE A REFUND IF I CANCEL MY RESERVATION?

Refunds are subject to the cancellation policy associated with your booking. Please contact our reservations department for further information.

DO YOU HAVE A LOYALTY PROGRAM?

Yes, CLUB5 offers exclusive benefits such as 5% cashback, priority upgrades (subject to availability), and flexible check-in and check-out options.