Valet/Bellman

THE WHITE BARN INN – KENNEBUNK, MAINE

The White Barn Inn is currently recruiting a motivated Valet/Bellman. The ideal candidate will be a team player, results oriented, committed to providing outstanding customer service and will be excited by the idea of creating the exceptional guest experience.

RESPONSIBILITIES

  • Greet and respond in a professional and courteous manner to arriving, departing and in-house guest by providing accurate and timely information and services
  • Coordinate guest service efforts to include group arrivals and departures, and guest transportation
  •  Coordinate and supervise the activities and foster good relations with taxi service and the Airport connections
  • Provide guest transportation as required by hotel’s standard operating procedures and driving the shuttle van
  • Maintain complete knowledge of correct maintenance and use of the shuttle van
  • Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction
  • Resolve guest complaints and report guest issues immediately to guest services manager
  • Maintain organization of the bell closet, oversee the receiving and shipping of all guest packages
  • Monitor and maintain cleanliness, sanitation and organization of the front entrance, lobby areas, and bell closet
  • Inspect all parking areas including: the hotel valet area, employee lot to ensure proper parking procedures are being followed
  • Assist with making arrangements for group parking when requested by sales
  • Perform any other reasonable duties as required by the General Manager

EXPERIENCE, SKILLS & KNOWLEDGE

  • Extensive experience in similar position in a luxury boutique hotel
  • Hospitality or Tourism degree
  • Self-motivated, enthusiastic and customer oriented

OTHER REQUIREMENTS

Appearance must be clean and professional with a cheerful and courteous demeanour at all times. Able to work on a flexible schedule, including week-ends and holidays, according to departmental and operational needs. The right candidate will have excellent customer service skills, be energetic, have attention to detail, able to multi-task in a busy environment and be a team player. Previous experience in hospitality is preferred.

COMPENSATION

We offer a comprehensive based on experience.

APPLICATION PROCEDURE

If you feel you are the right candidate, and have the skills we are looking for, please forward your CV to diana.stearns@gracehotels.com

Kindly note that we have full time and part time permanent positions and you must be eligible to work in the US.